Product Owner & Creative Soul

Harpreet
Kaur

- Building products with integrity, leading with empathy, and creating value through trust.

( Gurgaon, India · [email protected] )

AI Enthusiast | Product Owner | Product Manager | Project Delivery Lead

I believe meaningful products are built through honest communication, thoughtful collaboration, and a deep understanding of the people they serve. Over the past 8.5 years, I've worked across healthcare, publishing, and AI-driven solutions, helping teams turn complex challenges into practical outcomes while staying grounded in respect, integrity, and continuous learning.

Harpreet Kaur — Portfolio

What I Stand For

My Values

These aren't just words — they are the compass that guides how I work, collaborate, and live.

🤝

Honesty

I believe in radical transparency — with teams, stakeholders, and myself. Honest feedback is the fastest path to growth.

🌿

Perseverance

Challenges don't stop me — they sharpen me. I've governed projects 130+ hours behind schedule and delivered them on time.

🔗

Loyalty

I show up fully — for my team, my mission, and the people who trust me. Loyalty builds the foundation for everything I do.

The Whole Picture

Two Sides, One Person

Without both my technical and creative sides, I feel incomplete. One feeds the other.

The Technical Side

Building chatbots on Google Cloud, designing ML-powered ticket analysis platforms, leading cloud migrations, implementing OAuth 2.0 — I find deep satisfaction in solving hard problems with precision and logic. Data-informed decisions, clean APIs, and scalable systems energise me.

The Creative Side

Dance, music, candle making, photography — creativity is essential to my existence. It's my source of rejuvenation, sanity, and inner harmony. These practices teach me to see differently, empathise deeply, and bring warmth and humanity into everything I build.

"I am both an AI-first problem solver and a passionate artist — and I wouldn't have it any other way."

Career

Professional Experience

8.5+ years across product, technology, and strategy

AWC Software Jun 2025 – Sep 2025

Senior Product Owner

Gurgaon, India

Identified product pain points by challenging assumptions and uncovering root causes impacting adoption and usability
Aligned feature enhancements with organisational vision and business objectives
Facilitated cross-functional collaboration between business and technical teams for timely execution
Automated project status dashboard preparation, reducing reporting effort by 50%
Led prioritisation activities based on business impact and operational needs

Naviga Global May 2023 – Sep 2024

Product Owner

Noida, India

Collaborated with engineering teams on an Azure-to-AWS migration initiative, contributing to service mapping, dependency analysis, and migration planning discussions to identify AWS equivalents, assess migration impacts, and support a low-risk transition strategy.
Conducted detailed data analysis to derive insights supporting strategic product decisions and prioritization.
Assessed feature trade-offs and business value to support roadmap planning and data-driven prioritization decisions.
Led implementation of Subscribe with Google, collaborating with business stakeholders, engineering teams, Google Play, Google Cloud, and Google's RRME framework to streamline subscriber acquisition and retention.
Participated in requirements definition and delivery of Google Sign-In (OAuth 2.0 / OpenID Connect) authentication capabilities, enabling secure user onboarding and access to digital subscription services.
Collaborated with engineering teams on OAuth 2.0 and OIDC authentication flows, supporting integration discussions, user journey validation, and issue resolution during onboarding and post-release activities.
Worked with identity and access management concepts including authentication, authorization, token-based access, identity federation, and secure user access management.
Supported troubleshooting of authentication and access-related issues arising from customer onboarding, platform migrations, and integrated application workflows.
Translated product pain points, enhancements, and customer requirements into yearly product roadmaps aligned with business goals.
Converted roadmap initiatives into measurable release milestones and release plans, managing 4–5 major releases annually.
Facilitated requirement discussions with cross-functional teams to clarify scope, reduce ambiguity, and improve delivery efficiency.
Reviewed delivered features against business requirements, participated in acceptance testing, and provided release sign-off for roadmap initiatives.
Managed risks, dependencies, and blockers by escalating issues appropriately and driving mitigation strategies.

UST Global Oct 2018 – Sep 2022

Product Owner / Data Analyst

California, USA (Remote)

Translated business requirements into features, user stories, and development tasks using Jira and Miro, while contributing to product usability and UX improvements.
Delivered 12+ product releases and feature enhancements that doubled mobile application downloads for healthcare insurance brokers.
Presented feature demonstrations to business stakeholders and technical teams as part of Agile release cycles.
Designed and developed a Google Cloud Platform (GCP) chatbot for mental healthcare from inception to production.
Designed and developed a ticket analysis platform using LDA, NMF, and K-Means, with REST APIs (Flask), Docker, and a web interface built using HTML, CSS, and jQuery.
Performed operational analysis, including ticket categorization, workflow analysis, and process optimization to improve service management insights.
Evaluated client processes and system designs to identify opportunities for AI-driven workflow automation using SmartOps.
Led knowledge transfer sessions for 15+ team members on AI/ML fundamentals and demonstrated IBM Watson AI services, including Speech-to-Text, Text-to-Speech, Watson Assistant, Watson Studio, and Discovery.

TexasFile Feb 2018 – May 2018

Digital Product Manager (Internship)

Frisco, USA

Gathered and translated business requirements into development-ready tasks for the website initiative
Evaluated multiple ticketing tools and configured customer support tooling for operational efficiency

Sunlife Financial India Sep 2015 – Aug 2016

Associate Analyst (Testing)

Gurgaon, India

Governed a project lagging 130+ hours to on-time delivery
Designed and executed test scenarios; uncovered quality issues missed by other testers
Bridged SME knowledge gaps during offshore time-zone gaps, saving 10% of project time

Infosys Limited Sep 2011 – Jun 2013

Test Engineer

Jaipur, India

Chaired requirement review meetings to finalise project scope, schedule, and testing approach
Tracked project issues and delivered thorough testing reports determining product quality and release readiness

Side Projects

Projects & AI Work

AI Competition — Kaggle

Jan 2026 – May 2026

Participated in AI/LLM competition involving LLM evaluation and experimentation with open-weight and proprietary foundation models (Qwen, GPT-OSS). Worked with model benchmarking, prompt engineering, and cloud-based GPU environments.

Personal Portfolio Website

Jun 2026 – Present

Designed and developed a personal portfolio website using HTML, CSS, JavaScript, and serverless functions. Integrated an AI-powered chatbot using the OpenAI API, deployed the application on Netlify with GitHub-based updates, and showcased professional and creative experience, AI projects, and technical expertise through an interactive web experience.

Academic Background

Education

A foundation built on curiosity and rigour

2018

Master of Science in Information Systems

The University of Texas at Dallas, Jindal School of Management

Richardson, USA · May 2018

GPA: 3.86 / 4.0

A rigorous programme bridging business strategy with technical depth — laying the groundwork for a career at the intersection of product, data, and technology.

2011

Bachelor of Technology in Computer Science & Engineering

Guru Gobind Singh Indraprastha University, GTBIT

New Delhi, India · May 2011

First Class with Distinction

A strong technical foundation in computer science that sparked a passion for building systems and solving real-world problems through technology.

Expertise